Refund Policy

This Refund Policy applies to purchases made on https://www.gabetti.co.uk, operated by ELF FASHION HAUSE LTD (“we”, “our”, “us”).

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@gabetti.co.uk.

Returns should be sent to the following address:

ELF FASHION HAUSE LTD
36 Woodgreen High Road
N22 6BX
London
United Kingdom

If your return is accepted, we will send you instructions on how and where to send your package.

Please note that a £4.99 return shipping fee may apply, which may be deducted from your refund unless the return is due to a damaged, defective, or incorrect item.

Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at support@gabetti.co.uk.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and resolve it.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (food, flowers, or plants)
• Custom or personalized products
• Personal care goods (cosmetics, underwear, hygiene-related items)
• Hazardous materials, flammable liquids, or gases

Unfortunately, sale items and gift cards cannot be refunded.

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is to return the original item once approved, and then place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must be returned unworn or unused, with tags, and in their original packaging, together with proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 5 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@gabetti.co.uk.